Having some trouble navigating our app? Don’t worry, we’re here to help! Below you can find step-by-step videos to walk you through all you need to know. Video going too fast? Click the arrow next to the heading to show written out steps!
Login Steps
- If you have a ReRunner account, enter your email address and password. Click Login.
- If you registered through Facebook or Google, click the correct button and follow the login instructions for those platforms.
Upload A Receipt
- Tap ‘My Receipts’
- Tap ‘Upload Receipt’
- Select the store that matches your receipt (If you do not see your receipt’s store, tap ‘Other Stores’)
- Take a photo or select a photo of your receipt from your photo library that clearly shows the items purchased
- Scan the barcode if you have the receipt with you. If you are uploading the receipt from your photo library, tap ‘Skip Barcode Entry’
- Review your items to check that they registered correctly. If they are incorrect or missing, you can manually correct or add the item’s information
- Enter the purchase date shown on the receipt in MM-DD-YYYY format
- Tap ‘Confirm Receipt Items’
View/Edit Profile
- Tap the 3 horizontal bars in the upper right-hand corner
- Tap ‘My Profile’
Schedule A Return
- Tap ‘Return’
- Select the address you would like your items picked up from
- Select the store your items go back to
- Select a date and time for us to pick up your items
- Select a previously uploaded receipt or upload a new receipt
- Select the items on your receipt you would like returned
- Tap ‘Next’
- Select your preferred payment method
- If you would like to return additional items, tap ‘Add another return’ and repeat steps 3-7
- If you are finished with your order, tap ‘Complete’
Apply Coupon Code
- Tap the three horizontal bars in the upper right-hand corner
- Tap ‘My Profile’
- Enter the coupon code in the designated field
- Tap ‘Submit Coupon’
*Note: Code will not be visible during checkout but will be applied after order is confirmed.*
Schedule A Donation
- Tap ‘Donate’
- Select the number of items by tapping the + and – buttons that correspond with the type of your items
- Tap ‘Next’
- Select the address you want the items to be picked up from
- If you wish to donate to a specific organization (Goodwill, Dress for Success, or Sacred Heart Center) you can add a note in your address pick up instructions
- Tap ‘Save and Next’
- Select the date and time you wish for your items to be picked up
- Review your order details
- Select your preferred payment method
- Tap ‘Complete’
Add/Edit Address
- Tap the 3 horizontal bars in the upper right-hand corner
- Tap ‘My Profile’
- To edit an address, tap the drop-down menu under Stored Addresses, select the address you would like to edit, make edits, tap ‘Save Location’
- To add an address, enter information, tap ‘Save Location’
Check Order Status
- Tap the shopping bag in the upper right-hand corner
- As your order processes, the status will update
- Tap on the return to view its details
- When the order is completed, view a picture of the return receipt in your order details