FAQs

We charge a flat $9 service fee for each return or donation request.

For returns, there is no additional cost for multiple items going to the same store. For multiple items going to different stores, there is a $3 service fee per additional store within the same request. For example, if you have three items from Target, we would charge you $9 for that return. If you have three items from Target AND two items from Nordstrom, we would charge you $12.

For donations, we charge $9 for the first three trash bags of stuff and $3 for each additional trash bag. With donations, itemization is your responsibility, but we will send you an image for the donation receipt that you can use for your tax returns.

RVA is our home, but we will pick up and return anywhere within a 35-mile radius of downtown Richmond, though additional fees for pickups outside of 15 miles may apply. Our service area does include all major surrounding counties, including: Henrico, Hanover, Chesterfield, Powhatan, King William, and parts of Goochland.

We currently provide return service to over 40 retailers. Check out our Retailers page, as we add new locations frequently. If you don’t see a retailer you would like to return an item to, shoot us an email at returns@myrerunner.com.

Currently, we use UPS, FedEx, and USPS for any shipping returns you may have. We can also return online purchases to a store if they have a location in Richmond.

Unfortunately, we are only able to return things purchased with a credit or debit card at the moment.

NO! We need a copy of your receipt to verify that you are the original purchaser and that’s the only way we can get the refund back on your card. The receipt must be valid (not expired) and the items you want to be returned must fall into the store’s return policy window.

Not sure about the return policy for a particular store? If you go to our Retailer’s page and click on the store’s logo, it will take you directly to their return policy!

As long as we have a copy of your receipt* and your items are packaged correctly**, you’re good to go!

TIP: We recommend placing your items somewhere you feel is safe and dry but still easy for our ReRunner to find!

WARNING: As a part of utilizing ReRunner’s service, you verify that these items were not damaged, worn, or used. Our ReRunners check each item at the pickup location, and will not accept the items if they do not meet this criteria, though you may still be charged for the trip.

*We don’t require the original paper copy, though you can put it with your items if you wish. All we need is a photo of the receipt that you can upload in our app or send us via text or email.

**In-store returns should be in a shopping bag, shipping returns should be in a box with a return label, and donations should be in a standard-sized trash bag

Nope! We don’t even want to touch your credit card, that’s personal! Computer systems and cash registers now make it easy to refund to a credit card without our ReRunners ever needing to see any of your credit card information. It keeps you secure, and keeps us happy!

Just like you would if you were returning it yourself! We only return to retailers that refund directly back to the original card used for the purchase. The retailer will scan the barcode on your receipt and their computer system knows to put the refund on the card you used.

ReRunner sends you status updates throughout the journey to alert you when a driver is on the way, when your items have been picked up, and when your return has been completed along with a photo of the return or donation receipt. We also require all drivers to have a valid driver’s license, clean driving record, and automobile insurance. Additionally, ReRunner maintains our own insurance policy to cover any incident where your items may be lost or stolen, up to $2,500 per pickup.