Legal and Privacy

Terms of Service

ReRunner only accepts items for return under the guidance of each store’s return policy. The estimate provided by ReRunner does not include any store-specific restocking fees. It is the customer’s responsibility to read the return policy before placing a request with ReRunner to ensure that the return can be made successfully. ReRunner never accepts items that have been previously worn or damaged. ReRunner not responsible for items that were previously damaged, and assumes no liability for damages to items between customer and store.

If a return request is placed by a customer and the item cannot be returned for any reason, ReRunner will bring the item back to the original pickup location, and the customer will still be charged the original agreed-upon fee.


ReRunner collects information you provide at the time of account creation, and details about the services you agree to purchase. Additionally, we will collect transaction details related to your use of our services, including the type of services you requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.

When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through email or by text to the phone number provided. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices.

General Legal

While ReRunner LLC has taken all reasonable steps to ensure that the information contained within the pages of this site is accurate, current, and complies with the relevant legislation and regulations, no warranty is given and no representation is made regarding the accuracy of or completeness of this site.

The Services comprise mobile applications and related services (each, an “Application”), which enable users to arrange and schedule, logistics and/or delivery otherwise agreed by ReRunner in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. You acknowledge that your ability to obtain logistics and/or delivery services through the use of ReRunner’s services does not establish ReRunner as a provider or logistics or delivery services.

Copyrights and Trademarks

ReturnRunner, RetailRunner and ReRunner are all trademarks of ReRunner LLC. All pages of this site, in the screen displaying the pages and in the information, texts, graphics and material contained therein and their arrangement is owned by ReRunner, LLC, unless otherwise stated. Reproduction of the pages of this site in whole or in part, or usage of the ReRunner ReturnRunner : RetailRunner brands, without the prior written consent of ReRunner, is strictly prohibited unless for private, non-commercial viewing purposes.

Third Party Services

The Services may be made available or accessed in connection with third party services and content (including advertising) that ReRunner does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. ReRunner does not endorse such third-party services and content and in no event shall ReRunner be responsible or liable for any products or services of such third party providers.

Text Messaging and Phone Calls

You agree that ReRunner may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your ReRunner account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from ReRunner at any time, either by texting the word “STOP” to (804) 464-8035 using the mobile device that is receiving the messages, or by contacting


You understand that use of ReRunner services may result in charges to you for the services you receive (“Charges”). ReRunner will receive and/or enable your payment of the applicable. Charges for services or goods obtained through your use of ReRunner services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees. You will be informed of your estimated charge prior to scheduling your return pickup, and will not be charged until you accept the estimated charges.

All Charges and payments will be enabled by ReRunner using the preferred payment method designated in your Account, after which you will receive a receipt by email. Charges paid by you are final and non-refundable, unless otherwise determined by ReRunner.